Privacy Policy

Effective Date: January 2025

Welcome to InfiniCore Solutions Limited (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.infinicore.solutions (“Website”), or use our services.

Information We Collect

We collect two types of information from you:

Personal Information:

Name and contact details
Email address
Business name and information
Payment and billing information
Information you provide through contact forms, service inquiries, or consultations
Communications with us via email or other channels

Non-Personal Information:

IP address
Browser type and version
Operating system
Device information
Pages visited and time spent on our Website
Referring website or source
Geographic location (general)
Website interaction data

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our digital marketing and consulting services
To communicate with you about our services, projects, and inquiries
To process transactions and send invoices/receipts
To improve our Website and services
To send you relevant updates, insights, and marketing communications (with your consent)
To personalize your experience on our Website
To analyze website performance and user behavior
To comply with legal obligations and prevent fraud
To protect our rights and those of our clients

We process your personal data under the following legal bases:

Contract Performance: To provide services you’ve requested
Legitimate Interests: To improve our services and communicate with prospects
Legal Obligation: To comply with tax, accounting, and legal requirements
Consent: For marketing communications (which you can withdraw at any time)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. These include:

Essential Cookies: Required for the Website to function properly
Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
Marketing Cookies: May be used to track your browsing behavior for targeted advertising
Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that blocking certain cookies may affect Website functionality.

We do not sell, rent, or trade your personal information. However, we may share your information with:

Service Providers: Trusted third-party companies that help us operate our Website and deliver services (e.g., hosting providers, payment processors, email service providers, marketing platforms)
Professional Advisors: Lawyers, accountants, and consultants as needed
Legal Authorities: When required by law, court order, or to protect our legal rights
Business Transfers: In case of a merger, acquisition, or sale of business assets
Third-Party Platforms: When providing services that integrate with platforms like Google Ads, social media, or analytics tools

All third parties are required to maintain the confidentiality and security of your data.

International Data Transfers

While we primarily operate in the UK, some of our service providers may be located outside the UK or European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of sensitive data in transit and at rest
Secure server infrastructure
Access controls and authentication
Regular security assessments
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Active client data: Duration of the business relationship plus 6 years (for tax and legal purposes)
Prospect/inquiry data: Up to 3 years from last contact
Website analytics data: Up to 26 months
Marketing communications data: Until you unsubscribe or request deletion

Under UK data protection law, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

Marketing Communications

We may send you marketing communications about our services, insights, and updates. You can:

Opt out at any time by clicking “unsubscribe” in our emails
Contact us to update your communication preferences
Choose which types of communications you wish to receive

We will not share your information with third parties for their own marketing purposes without your explicit consent.

Third-Party Links and Services

Our Website and services may involve third-party platforms and websites (such as Google, social media platforms, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

When we provide services involving third-party platforms, we will only access and use data in accordance with your instructions and applicable platform terms.

Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We will notify existing clients of material changes via email. We encourage you to review this Privacy Policy periodically.

Contact Us and Data Protection

If you have any questions or concerns about this Privacy Policy, wish to exercise your data rights, or need to report a data protection issue, please contact us at:

InfiniCore Solutions Limited

Website: https://www.infinicore.solutions Location: Cheltenham, Gloucestershire, UK

For data protection inquiries, please use the contact form on our website or email us with “Data Protection” in the subject line.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner’s Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113

Last Updated: January 2025

Thank you for trusting InfiniCore Solutions Limited with your personal information!